SUPPORT

Experience peace of mind and outstanding support powered by our dedicated team of support specialist. Reach us via:

HOTLINE: 1-300-800-828
EMAIL: support@idynamics.com.my

ACCESS SUPPORT SYSTEM
 

SUPPORT SERVICES

Any software purchased via iDynamics is eligible for our Support Services. We offer 2 levels of support, which are BASIC SUPPORT and PRIORITY SUPPORT
SERVICES SUPPORT PACKAGE
Priority SupportBasic Support
Telephony:
Facsimile:
Email:
Customer Portal:N/A
Remote Access:
Priority Phone Line:N/A
Service Hours:9am - 6pm

9am - 1pm (Sat)
9am - 6pm

9am - 1pm (Sat)
Service Days:Mon - Sat (excluding Public Holidays)Mon - Sat (excluding Public Holidays)
Response Time:Within 4 hoursWithin 2 days
On-site Support:*1 tripN/A
Classroom Training:50% Normal PriceNormal Price
End User Contact Point:Up to 31